Warranty Policy

At SolunixLite, we take pride in the quality and reliability of our products. Every light we make is carefully tested to ensure long-lasting performance and safety. This page explains our warranty terms, return policy, and customer support process for both retail and wholesale clients.

1. Warranty Coverage

SolunixLite offers a 1-Year Limited Warranty on all lighting products, including bulbs, string lights, and accessories.
This warranty covers manufacturing defects and product malfunctions under normal use.

Covered under warranty:

  • Item must be unused, uncut, and in its original packaging

  • Proof of purchase is required

  • Custom-made or bulk orders are non-refundable unless defective

Not covered under warranty:

  • Improper installation or electrical misuse

  • Physical damage, cutting wires, or product modification

  • Damage caused by natural events (e.g., storms, flooding)

  • Normal wear and tear or color fading due to long-term exposure

If your product qualifies for warranty service, we will replace the item or issue a refund, at our discretion.

2. Return & Exchange Policy

You may request a return or exchange within 30 days of delivery, subject to the conditions below:

Eligibility:

  • Item must be unused, uncut, and in its original packaging

  • Proof of purchase is required

  • Custom-made or bulk orders are non-refundable unless defective

Shipping Costs:

  • For defective or damaged products: SolunixLite covers return shipping

  • For non-defective returns: customers are responsible for shipping fees

Refund Process:

Refunds will be issued once the returned item is inspected and approved.
Processing time is typically 5–10 business days after we receive the product.

3. After-Sales Support

For product support, troubleshooting, or replacement requests, please contact:

📧 Email: info@solunixlite.com
🕓 Response time: within 1–2 business days

Our support team will guide you through troubleshooting steps or arrange for replacement/refund if applicable.

4. Wholesale & Project Clients

For distributors, contractors, or project-based buyers, SolunixLite provides dedicated support and enhanced quality assurance.

Wholesale benefits include:

  • Pre-shipment quality inspection

  • Option for sample testing before bulk order

  • Replacement for verified shipping damages

  • Extended warranty options for engineering-grade lights

For bulk orders or B2B inquiries, please reach us at sales@solunixlite.com.

5. Our Commitment

We stand behind every product we manufacture.
If your lights don’t shine the way they should — we’ll make it right. 

Thank you for choosing SolunixLite — lighting up every holiday, home, and celebration with reliability and warmth.